Car Hire Frequently Asked Questions Car Hire
Below we have itemised some useful information when renting your car in Ireland. If you are travelling on business or for pleasure we want to ensure that you receive the very best service and vehicle possible. Please browse through the following Frequently Asked Questions if you are looking for further detail on your impending car rental. We look forward to assisting you.
Are my booking details secure on this website?
Yes. We have a fully secure site. Ireland Car Hire use a 256 bit Cartrawler SSL Web Server to offer secure communications by encrypting all data exchanged to and from the booking form on the website. Because of this you can pass your credit card and personal details through our booking system with confidence. We have strict guidelines as to our client�s privacy and we will not pass on your details to any other party for any reason unless you specifically request it.
How do I rent a car online?
When you click on the "submit" button you will receive your booking number beginning with "IE" followed by a 8 digit number e.g. E151200750. You will automatically receive an e-mail to the address you have supplied outlining your booking details. When you create a booking a secure confirmation is sent to the Ireland Car Hire reservation desk in Dublin, Ireland. The rental is then added to the system and the car is made available for hire. A booking deposit is charged to your credit card at this stage. A voucher with all the rental information will be emailed to you. Please ensure that you complete the Booking Form in Full, (paying particular attention when noting your Credit Card Details and E-mail address), and that you have read the terms and conditions to ensure they are all correct. When you arrive at the rental desk in Ireland you will hand over the voucher we issued you and sign the rental agreement, pay any local charges or additional costs, be taken to your vehicle and then be given any instruction on the vehicle as may be required. Once you have started to drive the car you are liable for any accidents, damage or other costs incurred until the vehicle is safely returned to the airport compound.
What kind of car can I expect?
All our suppliers operate the most modern fleet of cars in Ireland and 95% of the vehicles will be under 6 months old. When you ask for a quotation you will see that there are often 2 or more models or makes offered within the "Car Group". Ireland Car Hire cannot guarantee a particular make or model of car but we will guarantee a car within the "Car Group" will be available for collection as required. Specific requests for Cars with CD Players, airbags etc: and or other features cannot be guaranteed as being available but we will make every attempt to supply if you request them in the "additional comments" filed of the booking form. It is recommended that travellers with additional luggage such as Golf Clubs or Fishing equipment rent a vehicle one grade above the normal requirements shown on the quote form. If a renter has a specific requirement for options please state them in the comments box of the rental booking form. Ireland Car Hire will try to comply with any reasonable request but cannot guarantee availability of a specific model.
What driver information & drivers license requirements apply?
All drivers must be in possession of a full-unendorsed driver's license at the time of rental. (Certain minor endorsements may be acceptable, please email us prior to booking). All drivers must have held a full driver's license for at least 12 months prior to hiring a car with Ireland Car Hire and must present themselves with their full-unendorsed driver's license at the pick up location at the time of rental. Holders of US, Canadian, Australian and All EU member states are NOT required to supply an International Driving License (IDL). An International Driving License (IDL) is required if your national driver's license is not in Roman script. International driver's licenses MUST BE accompanied by the original domestic license of the driver. (This is clearly stated on the international license).
How old must I be to rent a car in Ireland
The minimum age to rent a vehicle is 21 years and drivers must have held a full driver's licence for at least 12 months prior to hiring a car. There will also be an insurance supplement for driver between the ages of 21 to 24
Collision Damage Waiver (CDW) Explained
Collision Damage Insurance covers damage to the rental car and limits the liability for damages to a vehicle whilst on hire. Ireland Car Hire include CDW insurance in the quoted rate unless you indicate on the booking page that you do not wish to have this included.
Theft Protection Explained
This insurance option limits your financial liability for loss or theft of the Ireland Car Hire vehicle, its parts and accessories, provided the vehicle is used in accordance with the terms and conditions of the rental agreement.
MasterCard CDW waiver (For US Residents holding a MasterCard Gold or Platinum) Master Rental Insurance may allow you to avoid the additional cost of the theft and collision damage waiver (CDW) for rental cars in some countries. This coverage is ONLY available with Gold or Platinum MasterCard's issued by US banks. If you pay for the entire rental with your eligible MasterCard card, you may be covered for up to $50,000 without excess. This is an insurance program; certain restrictions and exclusions apply. In order to establish if your MasterCard includes Auto Rental Insurance in the Republic of Ireland please call your credit card issuer and/or MasterCard at 1 800 6227747. This coverage is a service provided by MasterCard to the cardholder and therefore it is the cardholders responsibility to ensure that they are adequately covered for the entire duration of the rental period.
Can I hire a baby seat?
Yes. Please indicate in the "additional comments" field on the booking for that you require a baby seat. Please advise us your child�s weight. Child / Baby Seats are Mandatory in Ireland. Child Seats and Baby seats are available by prior notification at an additional cost of EURO 49 per rental. Baby seats are NOT available for rental for children under 6 months old. NEW EU CHILD SAFETY PROTECTION LAWS HAVE COME INTO FORCE making it compulsory for all children to travel in the correct child seat, booster seat or booster cushion. Notes: Where safety belts have been fitted they must be worn. Children under 3 years of age must not travel in a car or goods vehicle unless restrained in the correct child seat. Children aged 3 years or over who are under 150cms in height and weighing less than 36 kilograms (i.e. generally children up to 11/12 years old) must use the correct child seat, booster seat or booster cushion when travelling in cars or goods vehicles. Children over 3 years of age must travel in a rear seat in vehicles not fitted with safety belts. Rearward-facing child car seats must NEVER be used in the front passenger seat of cars with an active airbag. Drivers have a legal responsibility to ensure passengers aged under 17 use the correct seat, booster seat, booster cushion or seatbelt.
What is the Fuel Policy of Ireland Car Hire?
This will vary according to the supplier. You can choose Pre Purchase or Full to Full.
How do I amend or cancel my reservation?
If you wish to change or cancel your reservation please log on to our control panel to. Manage Your Booking
Can I travel to Northern Ireland in a rental car?
Yes most suppliers allow this. You will need to read teh terms and conditions for the supplier you select
Where do I go when I arrive at my destination? DUBLIN AIRPORT: Car Hire Section, Arrivals Hall, Dublin Airport. TDirections to our Dublin Airport desk: Turn right when you come out of baggage reclaim, you will see the Car Rental desks directly in front of you, we are the last desk in the row. DUBLIN CITY: 7 Terenure Road East, Rathgar, Dublin 6 (In between AIB Bank and Pharmacy in Rathgar village) SHANNON AIRPORT : Arrivals Hall, Shannon Airport. CORK AIRPORT: Arrivals Hall, Cork Airport. . KERRY AIRPORT:Arrivals Hall, Kerry Airport. KNOCK AIRPORT: Arrivals Hall, Knock Airport LIMERICK CITY: Desk located within Ennis Road Motors Showroom, Ennis Road, Limerick. We deliver cars to many other locations including: Killarney town, Galway City and Airport, and Cork City. If you require a delivery to any one of these locations please contact our reservations team for details of delivery charges and meeting points.
What happens if my flight is cancelled?
If you flight is cancelled please contact the supplier that is listed on your voucher. They will make every effort to keep you car until you arrive.
Will my personal Auto Policy cover me in Ireland?
We can not accept the insurance coverage of a hirer if his/her policy is not a fully comprehensive Irish policy. Insurance coverage from overseas companies or insurers is not accepted due to past problems experienced. This is normal policy for Irish Car rental companies.
Will My Credit Card Cover Me for CDW and Theft insurances?
The only credit card insurance that covers for Auto rental insurance in the Republic of Ireland is MasterCard Gold or Platinum (issued in the United States). Please contact MasterCard direct to have this confirmed to you. Toll Free 1 800 622 7747
Do I Need Proof of MasterCard Insurance?It is always best to receive written confirmation from MasterCard that you are covered. Please pay particular attention to the fine print in relation to the rental duration permitted.
What credit cards does Ireland Car Hire accept? Ireland Car Hire accepts MasterCard, Visa, American Express and Diners Club.
What if I get a traffic violation while in possession of a rental vehicle? If you get a traffic violation while in possession of a Ireland Car Hire vehicle please advise our staff on return.
What happens if the car breaks down? In the very unlikely event of a breakdown with Ireland Car Hire help is never far away. You are covered by 24hour AA Roadside assistance insurance. Details of this service will be provided in the rental agreement wallet you receive on arrival
When do I have to include my credit card number?
We need your credit card number when you are booking the car. Please note the Ireland Car Hire site is secure. Your personal details will not be shared with third party.
Can I take the seats out of a minivan?
Unfortunately this is not possible. By law the seats have to stay in the van. However Cargo vans are available on request. Please contact the reservations team.
Who do I contact if I have any questions after I have rented the car? Full contact details are on your rental documentation. You can e-mail us here Please submit your booking or rental agreement number also.
What happens if I don't like my car?
In the unlikely event that you are not completely satisfied with your rental car please call the nearest office to you. The telephone numbers will be supplied to you on arrival
How old are the vehicles in the fleet?
On average vehicles are less that six months old. Every effort is made to have the best vehicle available.
What do I do if I lock my keys in the car, get a flat tire or break down?
If you rental car is covered by a 24-Hour Roadside assistance policy. The Free phone details in Ireland are available with your rental agreement when you pick the car up.
What do I do in the event of an accident?
In the event of a traffic accident please notify the car supplier as soon as possible Contact the Irish Police (Gardai) on 999 and ensure that the police (Gardai) are called, so that they can report the accident.
Should I Hire a Manual or Automatic?
If you drive a stick shift at home and are well used to it, you should have no trouble in Ireland, except that the gear stick is on your left-hand side. With the small country roads and all the hills in Ireland it is sometimes better to have automatic.
Is the local tax (VAT) included in my rental rates ?
Yes. The rate is at 13.5%. This can not be claimed back by non-US Nationals as car rental is a service not a product. VAT is applicable on all extras purchased. All additional services and insurances are subject to VAT @13.5%
Can I extend my rental dates?
Yes. You can call us on TEL +353 (0) 1907 5839 car rental location to extend your rental. Our phone number will be on the rental agreement.
Can I tow with a rental car?
Unfortunately this is not permitted. Towing is a violation of the rental agreement and is not permitted under any circumstances
Can I rent a car with a roof rack or bike rack? Unfortunately roof racks and bicycle racks are not available for hire and may not be attached to the rental car.